Every placement is guaranteed - under clearly defined terms.

Placement Fee must be paid in full prior to any replacement being initiated.

Excludes redundancy, layoffs, restructuring or operational exigencies at Client end.

Guarantee is void if VelivoHR process guidelines are not adhered to by the Client.

Role Clarity & JD
Client to provide finalized JD, compensation bands and clear selection criteria before sourcing begins.

Timely Feedback
Feedback on candidates must be shared within 3 business days to maintain candidate engagement.

Access & Availability
Timely access to hiring managers for scheduling assessments and closing offers.

No Mid-Process Changes
We assume the core role requirements hold. A material change means we revisit the SOW.

Background Verification
Reference and background checks are optional add-on services billed separately upon request.

Geographic Scope
Services cover roles based in India. International placements require a separate addendum.

Centralized Routing
All candidate interactions, resume submissions and interview coordination must be routed through the VelivoHR platform.

Client Fault & Misrepresentation
Exit due to misrepresentation of role details, compensation, location or substantial changes to terms post-offer.

Onboarding Delays
Exits caused by delayed onboarding, salary payment delays or abrupt policy changes attributable to the Client.

Workplace Environment
Departures due to workplace disputes, toxicity, harassment, or acts directly attributable to the Client organization.

Force Majeure & Layoffs
Terminations due to redundancy, restructuring, business closure, layoffs or force majeure events.

VelivoHR's total liability is strictly limited to the placement fee received in respect of the relevant candidate.

VelivoHR shall not be liable for indirect, consequential, or punitive damages of any nature.

VelivoHR does not warrant specific performance outcomes or business results in respect of placed candidates.